Frequently Asked Questions

We offer a wide range of jewelry including rings, necklaces, bracelets, earrings, and custom-made pieces. Our collection features various types of gemstones such as spinel, diamonds, sapphires, and more.

All of our gemstones are natural and ethically sourced. We ensure that each gem is of the highest quality and authenticity.

Yes, we provide a certificate of authenticity with each purchase to guarantee the quality and authenticity of our gemstones and jewelry.

You can place an order through our website by selecting the items you wish to purchase and following the checkout process. For assistance, you can also contact our customer support.

We accept various payment methods including credit cards, debit cards, and PayPal. You can choose your preferred payment method during the checkout process.

Once an order is placed, we begin processing it immediately. If you need to make changes or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes once the order is in processing.

We offer standard and expedited shipping options. The available shipping methods will be displayed during the checkout process.

Delivery times vary based on your location and the shipping method selected. You will receive an estimated delivery time at checkout and a tracking number once your order has been shipped.

Yes, we offer international shipping. Shipping rates and delivery times for international orders will be calculated during checkout.

We accept returns and exchanges within 30 days of receipt. The item must be in its original condition and packaging. Custom-made items are not eligible for returns or exchanges.

To return or exchange an item, please contact our customer support for instructions. We will guide you through the process and provide a return shipping label if applicable.

Custom-made jewelry and items marked as final sale are not eligible for returns or exchanges.

To keep your jewelry looking its best, avoid exposing it to harsh chemicals and clean it regularly with a soft cloth. Store your jewelry in a dry, cool place.

Yes, we offer cleaning and maintenance services. Please contact us for more details and to schedule a service appointment.

You can reach our customer support team via email at mrspinelglobe@gmail.com or by phone at +66 61 562 2455.

If you encounter any issues with your order, please contact our customer support team as soon as possible. We will assist you in resolving any problems and ensure your satisfaction.